Privacy Policy

Effective Date: 24 October 2023

Introduction

Welcome to Cape Town 101 (“We”, “Us”, or “Our”). At Cape Town 101, We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your information when you interact with Our website (capetown101.co.za) and communicate with Us via email. Please take the time to read and understand this policy, as it explains how We handle your information.

Data We Collect

We collect different types of information in various ways to provide and improve Our services.

The types of information We collect include:

1.1 Personal Information You Provide: We collect personal information that you voluntarily provide to Us, including but not limited to your name, email address, phone number, postal address, and payment information.

1.2 Automatically Collected Information: When you visit Our website, We may automatically collect certain information about your device, browsing actions, and usage patterns. This information may include your IP address, browser type, operating system, pages visited, and interactions with Our site.

1.3 AI Interaction Data: Our website features an Artificial Intelligence (AI) concierge system. This system allows users to interact with a chatbot section that acts as a travel desk staff member. The AI plug-in utilizes the website Database to provide answers to questions about services, restaurants, and activities in Cape Town. Please note that the AI does not store personal data but may temporarily process queries to deliver accurate responses.

1.4 Cookies and Similar Technologies: Our website may use cookies, web beacons, and similar technologies to enhance user experience and gather information about how Our site is used. Please refer to Our separate Cookie Policy for more details.

Data Retention

2.1 We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that We no longer use your information to provide you services, you may delete your account. We may retain and use your information to comply with Our legal obligations, resolve disputes, and enforce Our agreements. Consistent with these requirements, We will try to delete your information quickly upon request. Please note, however, that there might be latency in deleting information from Our servers and backed-up versions might exist after deletion.

Changing or Deleting Your Information

3.1 If you are a registered user, you may review, update, correct or delete the Personal Information provided in your registration or account profile by changing your account settings. If your personally identifiable information changes, or if you no longer desire Our service, you may update or delete it by making the change on your account settings. In some cases, We may retain copies of your information if required by law. For questions about your Personal Information on Our Service, please contact ( and add the contact details)

We use the information We collect for a variety of purposes, including:

4.1 Providing and improving Our services.
4.2 Processing transactions and payments.
4.3 Responding to your inquiries and requests.
4.4 Sending you updates, notifications, and promotional materials.
4.5 Customizing and enhancing your experience on Our website.
4.6 Conducting research, analysis, and reporting.

Sharing Your Information

We may share your personal information in the following circumstances:

5.1 Service Providers: We may share your information with third-party service providers who assist Us in delivering Our services. These providers are contractually obligated to protect your information.

5.2 Affiliates and Subsidiaries: We may share information with Our affiliated companies and subsidiaries for internal purposes.

5.3 Legal Requirements: We may disclose your information to comply with legal obligations, respond to law enforcement requests, or protect Our rights, safety, and property.

5.4 Consent: We may share your information with your consent or at your direction.

Your Rights and Choices

You have certain rights and choices regarding your personal information:

6.1 Access: You can request access to the personal information We hold about you and receive a copy.

6.2 Correction: You can request correction of inaccuracies in your personal information.

6.3 Deletion: You may request the deletion of your personal information, subject to certain exceptions.

6.4 Opt-Out: You can opt out of receiving marketing communications from Us.

6.5 Withdraw Consent: If We rely on your consent to process your information, you can withdraw it at any time.

6.6 Usage for Business Statistics and Outlets: We may aggregate and analyze data and statistics derived from website users to generate business statistics for outlets such as restaurants and activities. These aggregated statistics do not contain personally identifiable information and are used solely for the purpose of demonstrating the value and effectiveness of Our platform in driving business to these outlets.

6.7 We may share these anonymized statistics with outlets and partners to illustrate the impact Our platform has on their business. Rest assured that no individual user’s personal information will be disclosed in this process. If you have any concerns about the use of this data, or if you wish to opt out of this feature, please contact Us using the information provided in the “Contact Us” section below.

Security Measures

We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. While We strive to protect your information, no data transmission over the internet is entirely secure. We encourage you to take steps to safeguard your personal information as well.

Changes to Our Privacy Policy

This Privacy Policy may change from time to time. If We make a change to this privacy policy that We believe materially reduces your rights, We will provide you with notice (for example, by email). And We may provide notice of changes in other circumstances as well. By continuing to use the Service after those changes become effective, you agree to be bound by the revised Privacy Policy.

Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy, please contact Us at:
Email: info@capetown101.co.za