Privacy Policy

Effective Date: 01 January 2025

Introduction

Welcome to Cape Town 101 (“We”, “Us”, or “Our”). At Cape Town 101, We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, disclosure, and protection of your information when you interact with Our website (capetown101.co.za) and communicate with Us via email. Please take the time to read and understand this policy, as it explains how We handle your information.

Data We Collect

We collect different types of information in various ways to provide and improve Our services. The types of information We collect include:

1.1 Personal Information You Provide: We collect personal information that you voluntarily provide to Us, including but not limited to your name, email address, phone number, postal address, and payment information.

1.2 Automatically Collected Information: When you visit Our website, We may automatically collect certain information about your device, browsing actions, and usage patterns. This may include your IP address, browser type, operating system, pages visited, and interactions with Our site.

1.3 AI Interaction Data: Our website features an Artificial Intelligence (AI) concierge system. This system allows users to interact with a chatbot section that acts as a travel desk staff member. The AI uses our website database to answer questions about services, restaurants, and activities in Cape Town. It does not store personal data but may temporarily process queries.

1.4 Cookies and Similar Technologies: Our website may use cookies, web beacons, and similar technologies to enhance user experience and gather insights. Please refer to Our separate Cookie Policy for more information.

Data Retention

2.1 We retain your information as long as your account is active or needed for our services. You can delete your account or request deletion. We may keep information for legal compliance, dispute resolution, and enforcement. Deleted data may still exist in backups temporarily.

Changing or Deleting Your Information

3.1 If you’re a registered user, you can review, update, or delete your personal information through your account settings. In some cases, we may keep data as required by law. For questions about your information, contact us at: info@capetown101.co.za.

How We Use Your Information

We use the information We collect for various purposes, including:

  • 4.1 Providing and improving Our services
  • 4.2 Processing transactions and payments
  • 4.3 Responding to your inquiries and requests
  • 4.4 Sending updates, notifications, and promotional materials
  • 4.5 Customizing and enhancing your experience on Our website
  • 4.6 Conducting research, analysis, and reporting

Sharing Your Information

We may share your personal information in the following situations:

  • 5.1 Service Providers: With third-party providers who help deliver Our services. They’re contractually obligated to protect your data.
  • 5.2 Affiliates and Subsidiaries: For internal use.
  • 5.3 Legal Requirements: When legally required or to protect our rights and safety.
  • 5.4 Consent: When you give us explicit permission.

Your Rights and Choices

  • 6.1 Access: Request a copy of your personal information.
  • 6.2 Correction: Ask for corrections if your data is inaccurate.
  • 6.3 Deletion: Request data removal (with some exceptions).
  • 6.4 Opt-Out: Choose not to receive marketing communications.
  • 6.5 Withdraw Consent: Revoke consent for data processing at any time.
  • 6.6 Business Statistics: We may analyze anonymized website usage to demonstrate the value of our platform to businesses (e.g., restaurants, activities). These do not include personal information.
  • 6.7 Sharing Anonymized Data: We may share non-identifiable statistics with business partners. You may opt out by contacting us.

Security Measures

We use reasonable measures to safeguard your data. However, no online system is 100% secure. Please also take steps to protect your information.

Changes to This Privacy Policy

We may update this Privacy Policy. If changes significantly reduce your rights, We’ll notify you (e.g., via email). Continued use after changes means you agree to the new policy.

Contact Us

If you have questions or concerns, contact us at:

Email: info@capetown101.co.za